When selecting partners for tunnel construction, a crucial consideration is whether the company provides high-quality after-sales service. So, what conditions should an excellent tunnel construction company have? Let's take Blue Ocean Intelligent Equipment Manufacturing Co., Ltd. as an example to introduce the after-sales service that an excellent tunnel company should have.
Firstly, Blue Ocean Intelligent Equipment has a comprehensive training mechanism for after-sales service. They offer various forms of training, including on-site and field training. On-site training involves regularly scheduled operator training classes, while field training involves sending after-sales specialists for installation, commissioning, and providing operational training and construction guidance to construction personnel after equipment delivery.
Secondly, Blue Ocean Intelligent Equipment emphasizes the establishment of service organizations and personnel configuration for after-sales service. They establish after-sales service points and parts warehouses in various locations when the number of equipment reaches a certain level. They also equip professional after-sales engineers and service vehicles to respond promptly to service needs. Currently, they have established after-sales service points in multiple regions and have over 200 after-sales personnel who conduct regular maintenance on equipment in designated areas.
Moreover, the after-sales service provided by Blue Ocean Intelligent Equipment is extensive. They dispatch experienced technicians to provide on-site guidance and technical support upon equipment delivery, assist customers in formulating construction plans, and conduct regular follow-ups while offering free technical consultations. Additionally, they provide a one-year warranty period for equipment quality, followed by lifetime paid services after the warranty period.
In conclusion, an excellent tunnel construction company should have a complete after-sales service system. Blue Ocean Intelligent Equipment, as a leading domestic underground engineering complete equipment integrator, has won the trust of customers with its high-quality after-sales service. Their after-sales service not only guarantees product quality but also maintains important customer relationships. In the future, they will continue to strive to improve their after-sales service level, create greater value for customers, and become long-term trusted partners for customers.